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Cervion Systems

Cervion Systems

We're a partner in the success of your business. Cervion Systems provides restaurant technology solutions that help your business increase profits and improve your success. Cervion offers a full range of technology products and support services, from point-of-sale systems to integrated merchant processing solutions. We allow you and your employees to concentrate on the day-to-day operations, while we handle your technology systems. Our award-winning staff has helped our customers succeed for nearly 20 years!

Recent posts by Cervion Systems

3 min read

The Many Benefits of Scan to Pay

By Cervion Systems on July 15, 2020 at 2:22 PM

Scan to pay is a feature built into Heartland Restaurant & MobileBytes point of sale systems and does not require any expensive software or hardware upgrades. This feature enables restaurant labor to operate at a very efficient level but also added benefits like offering a safe, contactless payment method.

Any restaurant running these POS solutions by Cervion Systems can enable a Scan to Pay ready QR code, automatically printed onto the guest receipt. When a guest is presented the check they open their camera on their Android or Apple iPhone and simply scan the barcode to complete a Contactless payment and tip.

Completing payments at the end of a meal can also be more efficient using a modern point of Sale. In many full service restaurants and bars a guest check is presented by a server and dropped off at the table. Restaurant staff retrieve the checkbook and walk over to the point of sale to complete the transaction and return to the table with copies of the Credit Card receipts.

Over 80% of the time, guests will choose to use a credit OR DEBIT card instead of cash.

If a credit card was used a staff member will return to the point of sale to record the credit card tip.

Through Scan to Pay, restaurant patrons now have direct access to the restaurant check from any smartphone. Guests can review the order, make a payment, and even tip directly on their phone. There is no longer the need to give away the credit card to staff. This reduces the risk of losing or misplacing the card or incorrectly processing the card on the wrong check. We all know that feeling when a server leaves the table with the credit card and the server gets preoccupied with running food or taking orders from a different table. To the guest, it feels like forever. Scan to Pay gives restaurants a powerful tool for guests to pay at their own pace, leaving customers satisfied.

 

 

How To Series: Scan to Pay using Heartland Restaurant

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Scan to Pay also promotes a Contactless way to complete transactions. Restaurants are increasingly taking precautions like using single use paper menus, single serve salt and pepper packets, and paper lined plates, to reduce contact and promote restaurant safety. Little steps like these help reduce contact between staff and guests giving guests options to feel more comfortable going out to restaurants and bars. Pay At The Table options like Scan to Pay helps restaurants reduce contact and improve guest relations during the changes that are happening in the current restaurant environment (Summer, 2020).

 

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Cervion Systems is a New York based Point of Sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides restaurants with local sales and service, modern tablet based point of sale systems and affordable As A Service plans for new and existing restaurants. Please contact Cervion Systems at (877) 476-7246 or sales@cervion.com for more information.

Topics: Cloud POS iPad POS Credit Cards Hardware & Software
1 min read

4 Tips for Restaurants using Online Ordering

By Cervion Systems on May 14, 2020 at 4:42 PM

At Cervion, we support independent restaurants and bars. We have had the privilege of working with our customers to enable Online Ordering solutions, quickly and effectively, during the COVID-19 pandemic.

Here are four tips for using Online Ordering:

 

Offer a Limited Menu

Many restaurants find that offering a limited menu with a curated selection of their most popular items satisfies customers and enables greater operational efficiency.

Batch Prep and Pack

As an alternate to their traditional cook to order production, some restaurants are finding  it more efficient to prep and cook in batches, and then pack to order.

Offer Family Size Portions & Combos

Many customers are ordering for several people. We are seeing customer interest in both traditional portion sizes as well as larger family size portions or meal combos.

Do Something Special

In these challenging times, small efforts  can go a long way. Consider things as simple as baking some cookies to include with each order, or  using $0.50 - $1.00 from each order to send some lunch to your local hospital.

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Cervion Systems is a New York based Point of Sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides restaurants with local sales and service, modern tablet based point of sale systems and affordable As A Service plans for new and existing restaurants. Please contact Cervion Systems at (877) 476-7246 or sales@cervion.com for more information.

 

Topics: Mobile Ordering Cloud POS iPad POS Hardware & Software
2 min read

How to Clean and Sanitize Your Point of Sale System

By Cervion Systems on April 16, 2020 at 7:38 PM

While health and cleanliness of your restaurant has always been important, recent events have all of us reviewing policies and procedures. We've complied a list of best-practices for cleaning POS equipment.

A CDC-recommended disinfectant is an alcohol solution consisting of 70% isopropyl alcohol and 30% water.


Please follow the steps below to use the CDC recommended alcohol solution to clean high-touch, external surfaces on POS products:

  1. Wear disposable gloves made of latex (or nitrile gloves if you are latex-sensitive) when cleaning and disinfecting surfaces.

  2. Turn off the device and disconnect AC power. Be sure to properly shut-down the device as opposed to just unplugging it.

  3. Disconnect any external devices.

  4. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol / 30% water. Do not use fibrous materials, such as paper towels or toilet paper. The cloth should be moist, but not dripping wet.

  5. Do not spray any liquids directly onto the product.

  6. Gently wipe the moistened cloth on the surfaces to be cleaned. Do not allow any moisture to drip into areas like keyboards, display panels or USB ports, as moisture entering the inside of an electronic product can cause extensive damage to the product.

  7. Ensure surfaces have completely air-dried before turning the device on after cleaning. No moisture should be visible on the surfaces of the product before it is powered on.

  8. After disinfecting, if a display screen shows streaking, you may then clean with an office glass cleaner sprayed onto a clean rag.

  9. Gloves should be discarded after each cleaning. Clean hands immediately afterwards.

 

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Cervion is a point of sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides local sales and service for modern, tablet-based point of sale systems, and affordable As A Service plans for new and existing restaurants. For more information, please call (877) 476-7246 or email sales@cervion.com.

Topics: Cloud POS iPad POS Hardware & Software