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2 min read

Using Apple iPads for Limited Seating & Outdoor Dining

By Kevin Love on June 8, 2020 at 10:00 AM

As restaurants reopen with new spacing and capacity regulations in place, it’s a good opportunity for restaurant owners to look at the current business model for possible technology efficiencies.

Restaurants should start by reviewing their wireless and point of sale technology infrastructure as consumers demand contactless payment in-store, phone, and online.


Some states and local governments have begun allowing restaurants to reopen with various forms of limited capacity. In late May 2020, Connecticut was one of the first heavily impacted states to allow restaurants to reopen for limited in person dining, outdoors only. Many local governments are in discussions of closing streets, to allow local restaurants to operate while social distancing. With tables spread out between dining rooms or outside, how will servers efficiently move around such large restaurant areas? If dining rooms are half capacity a server’s section may double in square footage, maybe more!

 A restaurant owner who implemented wireless tablets commented that the days of multiple servers using one computer - and then taking the long walk back - was time consuming, and inefficient.

Once a wireless table-side solution was in place, the restaurant immediately saved on labor costs and higher revenue per guest.


Rules may vary from state to state, but as restaurants begin to reopen, using ‘mobile’ Apple iPad’s to run point of sale applications might be the better option compared to a traditional ‘fixed’ point of sale.

With modern tablet technology, servers may be assigned a sanitized Apple iPad tablet at the beginning of their shift. They would keep the iPad for the whole shift, to reduce contact of the same surfaces with other staff members. Handheld tablets also allow servers to move freely in much larger dining sections - or even outside (with proper Wi-Fi access) into large, maybe temporary street-based patios. Servers can then send orders into the service bar, kitchen printer or kitchen video screen, while standing next to the table. This significantly reduces the amount of time it takes for an order to get to the kitchen and bar, allowing orders to get out to the table much faster - greatly improving table turns.

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Cervion Systems is a New York based Point of Sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides restaurants with local sales and service, modern tablet based point of sale systems and affordable As A Service plans for new and existing restaurants. Please contact Cervion Systems at (877) 476-7246 or sales@cervion.com for more information.

 

Topics: Mobile Ordering Financial Success Cloud POS iPad POS
1 min read

4 Tips for Restaurants using Online Ordering

By Cervion Systems on May 14, 2020 at 4:42 PM

At Cervion, we support independent restaurants and bars. We have had the privilege of working with our customers to enable Online Ordering solutions, quickly and effectively, during the COVID-19 pandemic.

Here are four tips for using Online Ordering:

 

Offer a Limited Menu

Many restaurants find that offering a limited menu with a curated selection of their most popular items satisfies customers and enables greater operational efficiency.

Batch Prep and Pack

As an alternate to their traditional cook to order production, some restaurants are finding  it more efficient to prep and cook in batches, and then pack to order.

Offer Family Size Portions & Combos

Many customers are ordering for several people. We are seeing customer interest in both traditional portion sizes as well as larger family size portions or meal combos.

Do Something Special

In these challenging times, small efforts  can go a long way. Consider things as simple as baking some cookies to include with each order, or  using $0.50 - $1.00 from each order to send some lunch to your local hospital.

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Cervion Systems is a New York based Point of Sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides restaurants with local sales and service, modern tablet based point of sale systems and affordable As A Service plans for new and existing restaurants. Please contact Cervion Systems at (877) 476-7246 or sales@cervion.com for more information.

 

Topics: Mobile Ordering Cloud POS iPad POS Hardware & Software
4 min read

Contactless Online Ordering Take Out and Delivery Options

By Kevin Love on May 8, 2020 at 7:00 AM

Contactless Delivery and Contactless Payments have quickly become the norm as restaurants rapidly adapt to a Covid-19 world. Contactless Delivery and Takeout online helps encourage safety while accepting payments from consumers. 

Eliminating the exchange of cash to a delivery person or an employee handling a credit card helps reduce different types of contamination from the customer to the employee, and vice versa. Consumers are looking for ‘no-touch’ options to quickly and easily enjoy restaurants and bars.

With dining rooms closed or limited across the country restaurant owners are deciding the best ways to use technology to enable ordering. Consumers almost always carry a mobile devices so mobile-ready Online Ordering and payment applications like Scan to Pay are rising in popularity even among independent restaurant owners

Google searches such as, “Takeout,” and “Food Online Ordering” has surged by nearly 500% across the country in the first 4 weeks of March 2020. The public is creating these trends and actively looking for food and drink from their local restaurants. Restaurants are rising to the challenge and being creative to drive sales.

Woman paying with smartphone by NFC-1


Point of Sale
systems for restaurants should have the ability to accept contactless guest facing payments like Apple Pay while also having built in options to allow guests to pay online for takeout or delivery. Modern Point of Sale providers such as Cervion offer a vast variety of integrated Point of Sale systems with options such as: Apple Pay, Scan to Pay, Curbside Ordering, and Online Ordering functionality.  

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Cervion Systems is a New York based Point of Sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides restaurants with local sales and service, modern tablet based point of sale systems and affordable As A Service plans for new and existing restaurants. Please contact Cervion Systems at (877) 476-7246 or sales@cervion.com for more information.

 

Topics: Mobile Ordering EMV Financial Success Cloud POS iPad POS Hardware & Software
2 min read

Understanding Contactless Payments

By Kevin Love on April 20, 2020 at 2:26 PM

Did you know Samsung Pay, Apple Pay, Google Pay, Fitbit Pay and mobile applications now support contactless payments? Many restaurants are considering whether to enable these modern payments solutions to better understand the benefits and costs of enabling them.

Contactless payment systems are credit cards and debit cards, key fobs, smart cards, or other devices, including smartphones and other mobile devices that use radio-frequency identification (RFID) or near field communication (NFC). In order to accept these payment methods merchants must have the equipment as well as a payment processing provider to support it.

The use of contactless payments has risen over the past few years, enabling consumers to embrace mobile payments. On October 14, 2014 Apple Pay was released with Apple’s iPhone 6 and 6 plus. With this release contactless payments was introduced to consumers as an easier method to make and complete purchases. Android Pay (now Google Pay) launched a year later in September of 2015.

While consumers have been somewhat slow to catch on, IN the last 5 years contactless payments increased to nearly 5% of total credit card transactions worldwide.

By 2024 it is estimated that Apple Pay alone will be 10% of total transactions worldwide! (Source: Quartz, Feb. 11, 2020. "Apple Pay is on pace to account for 10% of all global card transactions.") These modern payment technologies are applicable to independent restaurants looking to boost take out and delivery sales: Online ordering, directly to restaurants on their own platform. Third-party delivery system like Uber Eats, Caviar and Door Dash collecting the payments are using this technology to load and store value or enable one time payments.

EMV-Logo
EMV contactless symbol used on compatible payment terminals 


Cervion enables contactless options through the Point of Sale, online ordering, and mobile devices quickly and affordably. As consumers ramp up the use of these mobile payment methods, Cervion is here to support restaurants with contactless ready equipment and preferred payment providers. Contactless payments have been proven to be secure, safe, and a very fast way to process transactions.

 

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Cervion Systems is a New York based Point of Sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides restaurants with local sales and service, modern tablet based point of sale systems and affordable As A Service plans for new and existing restaurants. Please contact Cervion Systems at (877) 476-7246 or sales@cervion.com for more information.

 

Topics: Mobile Ordering EMV Cloud POS iPad POS Hardware & Software
3 min read

Four Critical Questions to Ask Before Choosing a Restaurant POS Provider

By Alejandro Swaby on February 27, 2020 at 9:44 AM

If you are running a Windows-based point of sale system in your restaurant, you may be in for a surprise. Microsoft announced that Windows 7, a common operating system for most legacy point of sale systems, would face end of support January 14, 2020.

While systems running this operating system will technically still “work” - there are some significant risks associated continuing to run Windows 7 past the deadline. This includes the lack of updates or security patches, some of the most important pieces of maintaining a PCI-DSS compliant processing environment. Some restaurants counter these update requirements by installing stand-alone “non-integrated” credit card terminals, or hoping that Microsoft will extend the date of the end of support - but there has not been any announcement. Unfortunately, credit card processing companies struggle to communicate information to merchants when these types of security-related software upgrades occur.

Remember TLS 1.2? It was only a few years ago when restaurant owners were surprised by these security requirements. Restaurants experienced processing outages before the TLS 1.2 deadline sometimes even on busy weekends with no announcement. Other restaurants chose to just upgrade the legacy applications and systems - but with significant costs and interference to the restaurant operation - hoping to stay in front of the next upgrade.

Here are 4 Reasons to consider upgrading to a modern tablet-based point of sale:

 

1. Lower Costs

Remember the last time you had to replace that all-in-one POS terminal with the fried motherboard or hard drive? The costs of replacing and servicing hardware is expensive, and requires specialized labor or logistics to get a proprietary part RMA (return merchandise authorization) - which sometimes days or weeks to ship. If you're really in a bind most local POS dealers offer on-site services, but watch out for premium charges if its after hours or weekend.

With a modern tablet-based system, like the ones offered by Cervion, you can use a relatively inexpensive iPad - under $500 device - which is widely available and easy to replace, with no specialized labor requirements. This route will save money on hardware replacement costs. Reports show that the reduction of outages increases customer satisfaction, and garners repeat business.

2. Subscriptions

Software as a Service monthly programs have been popular with applications like Office 365 and Netflix, but most traditional point of sale companies still sell systems outright - for thousands of dollars per terminal, with an additional charge each year for service.

With a Software as a Service subscription plan you have the benefit of knowing that your system will always be up-to-date, just like you receive new shows and content inside your Netflix account. These programs also include 24 x 7 technical support and equipment replacement! Cervion makes purchasing or upgrading to new systems easy, affordable. You won’t break the bank with traditional upfront capital requirements.

3. Upgrades & Enhancements

Unlike buying a walk in-freezer or overhead exhaust, a point of sale system is designed to be a manager for your restaurant, one which works for you 24 x7. To keep your restaurant operating, updates are critical to deliver key operational and security features. Doing so keeps you ahead of the big-name competitors, and in many cases, with better security controls. As the centralized control center of your menu, reporting, transactions and time clock, your POS system gives you the ability to maximize the guest experience and business profits.

Enhancements give restaurants the ability to implement new feature sets designed to increase revenue. New functionality allows for restaurants to stay competitive, integrate into new service providers, and enable must-have features - like commission-free online ordering programs and employee scheduling apps. When purchasing any point of sale system, it's important to consider the upgrades and enhancements available to you.

4. Cancellations

When technology changes, having tens of thousands of dollars invested into a purchased point of sale is a tough pill to swallow. Some well-known restaurant groups continue to operate out of date legacy systems simply because of the previous resources dollars and time invested. Like a bad stock pick, sunken costs are difficult to part with - and restaurants may be losing potential future revenues that a modern point of sale could bring.

Bundling has become very popular with some modern POS providers, including bundling of proprietary payment processing services. The danger of bundling is that these providers charge cancellation fees for the POS but also liquidated damages of future processing revenues they would have received from these services. These fees can range from thousands to tens-of-thousands of dollars.

Cervion offers local trusted advisors who can tell you more about the Processing Pledge, a commitment to our customers to offer a wide range of transparent payment processing options.

 

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Cervion is a point of sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides local sales and service for modern, tablet-based point of sale systems, and affordable As A Service plans for new and existing restaurants. For more information, please call (877) 476-7246 or email sales@cervion.com.

Topics: Mobile Ordering EMV Financial Success Cloud POS iPad POS Credit Cards