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Kevin Love

Kevin Love

With experience as a high-volume restaurant and brewpub operator in the greater Philadelphia area, Kevin is a Regional Sales Manager with Cervion Systems.

Recent posts by Kevin Love

2 min read

Using Apple iPads for Limited Seating & Outdoor Dining

By Kevin Love on June 8, 2020 at 10:00 AM

As restaurants reopen with new spacing and capacity regulations in place, it’s a good opportunity for restaurant owners to look at the current business model for possible technology efficiencies.

Restaurants should start by reviewing their wireless and point of sale technology infrastructure as consumers demand contactless payment in-store, phone, and online.


Some states and local governments have begun allowing restaurants to reopen with various forms of limited capacity. In late May 2020, Connecticut was one of the first heavily impacted states to allow restaurants to reopen for limited in person dining, outdoors only. Many local governments are in discussions of closing streets, to allow local restaurants to operate while social distancing. With tables spread out between dining rooms or outside, how will servers efficiently move around such large restaurant areas? If dining rooms are half capacity a server’s section may double in square footage, maybe more!

 A restaurant owner who implemented wireless tablets commented that the days of multiple servers using one computer - and then taking the long walk back - was time consuming, and inefficient.

Once a wireless table-side solution was in place, the restaurant immediately saved on labor costs and higher revenue per guest.


Rules may vary from state to state, but as restaurants begin to reopen, using ‘mobile’ Apple iPad’s to run point of sale applications might be the better option compared to a traditional ‘fixed’ point of sale.

With modern tablet technology, servers may be assigned a sanitized Apple iPad tablet at the beginning of their shift. They would keep the iPad for the whole shift, to reduce contact of the same surfaces with other staff members. Handheld tablets also allow servers to move freely in much larger dining sections - or even outside (with proper Wi-Fi access) into large, maybe temporary street-based patios. Servers can then send orders into the service bar, kitchen printer or kitchen video screen, while standing next to the table. This significantly reduces the amount of time it takes for an order to get to the kitchen and bar, allowing orders to get out to the table much faster - greatly improving table turns.

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Cervion Systems is a New York based Point of Sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides restaurants with local sales and service, modern tablet based point of sale systems and affordable As A Service plans for new and existing restaurants. Please contact Cervion Systems at (877) 476-7246 or sales@cervion.com for more information.

 

Topics: Mobile Ordering Financial Success Cloud POS iPad POS
4 min read

Contactless Online Ordering Take Out and Delivery Options

By Kevin Love on May 8, 2020 at 7:00 AM

Contactless Delivery and Contactless Payments have quickly become the norm as restaurants rapidly adapt to a Covid-19 world. Contactless Delivery and Takeout online helps encourage safety while accepting payments from consumers. 

Eliminating the exchange of cash to a delivery person or an employee handling a credit card helps reduce different types of contamination from the customer to the employee, and vice versa. Consumers are looking for ‘no-touch’ options to quickly and easily enjoy restaurants and bars.

With dining rooms closed or limited across the country restaurant owners are deciding the best ways to use technology to enable ordering. Consumers almost always carry a mobile devices so mobile-ready Online Ordering and payment applications like Scan to Pay are rising in popularity even among independent restaurant owners

Google searches such as, “Takeout,” and “Food Online Ordering” has surged by nearly 500% across the country in the first 4 weeks of March 2020. The public is creating these trends and actively looking for food and drink from their local restaurants. Restaurants are rising to the challenge and being creative to drive sales.

Woman paying with smartphone by NFC-1


Point of Sale
systems for restaurants should have the ability to accept contactless guest facing payments like Apple Pay while also having built in options to allow guests to pay online for takeout or delivery. Modern Point of Sale providers such as Cervion offer a vast variety of integrated Point of Sale systems with options such as: Apple Pay, Scan to Pay, Curbside Ordering, and Online Ordering functionality.  

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Cervion Systems is a New York based Point of Sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides restaurants with local sales and service, modern tablet based point of sale systems and affordable As A Service plans for new and existing restaurants. Please contact Cervion Systems at (877) 476-7246 or sales@cervion.com for more information.

 

Topics: Mobile Ordering EMV Financial Success Cloud POS iPad POS Hardware & Software
2 min read

Understanding Contactless Payments

By Kevin Love on April 20, 2020 at 2:26 PM

Did you know Samsung Pay, Apple Pay, Google Pay, Fitbit Pay and mobile applications now support contactless payments? Many restaurants are considering whether to enable these modern payments solutions to better understand the benefits and costs of enabling them.

Contactless payment systems are credit cards and debit cards, key fobs, smart cards, or other devices, including smartphones and other mobile devices that use radio-frequency identification (RFID) or near field communication (NFC). In order to accept these payment methods merchants must have the equipment as well as a payment processing provider to support it.

The use of contactless payments has risen over the past few years, enabling consumers to embrace mobile payments. On October 14, 2014 Apple Pay was released with Apple’s iPhone 6 and 6 plus. With this release contactless payments was introduced to consumers as an easier method to make and complete purchases. Android Pay (now Google Pay) launched a year later in September of 2015.

While consumers have been somewhat slow to catch on, IN the last 5 years contactless payments increased to nearly 5% of total credit card transactions worldwide.

By 2024 it is estimated that Apple Pay alone will be 10% of total transactions worldwide! (Source: Quartz, Feb. 11, 2020. "Apple Pay is on pace to account for 10% of all global card transactions.") These modern payment technologies are applicable to independent restaurants looking to boost take out and delivery sales: Online ordering, directly to restaurants on their own platform. Third-party delivery system like Uber Eats, Caviar and Door Dash collecting the payments are using this technology to load and store value or enable one time payments.

EMV-Logo
EMV contactless symbol used on compatible payment terminals 


Cervion enables contactless options through the Point of Sale, online ordering, and mobile devices quickly and affordably. As consumers ramp up the use of these mobile payment methods, Cervion is here to support restaurants with contactless ready equipment and preferred payment providers. Contactless payments have been proven to be secure, safe, and a very fast way to process transactions.

 

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Cervion Systems is a New York based Point of Sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides restaurants with local sales and service, modern tablet based point of sale systems and affordable As A Service plans for new and existing restaurants. Please contact Cervion Systems at (877) 476-7246 or sales@cervion.com for more information.

 

Topics: Mobile Ordering EMV Cloud POS iPad POS Hardware & Software