100-Day Guarantee

At Cervion Systems, we stand behind our restaurant point of sale and payment processing solutions, implementation services, training, and 24/7/365 support. We understand that implementing a new POS system requires time for configuration, training, workflow adjustments, and operational adoption.

For that reason, Cervion offers a 100-Day Operational Guarantee designed to provide customers with a fair opportunity to evaluate the system in a live restaurant environment while working closely with our implementation and support teams.

Purpose of the Guarantee

The purpose is to protect customers who, despite good-faith efforts by both parties, are unable to successfully operate their business using the Cervion platform due to material and unresolved operational issues.

This guarantee is not a trial period, a rental program, a refund program, or a no-questions-asked return policy.

Eligibility Requirements

To be considered for the 100-Day Operational Guarantee, the customer must satisfy all of the following requirements:

1. 1. 1. The Cervion POS system must be fully installed and actively used in live restaurant operations for a minimum of one hundred (100) consecutive operating days following the go-live date.

      2. The customer must actively process credit card transactions through Cervion's preferred payment processing partner.

      3. The customer must remain current on all contractual obligations, fees, and payment requirements.

      4. The customer must utilize the system in normal day-to-day restaurant operations and make reasonable efforts to adopt and use the platform as intended.

      5. The customer must notify Cervion promptly of any issue, concern, defect, or operational challenge encountered.

      6. The customer must provide Cervion with a reasonable opportunity to investigate, troubleshoot, and resolve reported issues.

      7. The customer must cooperate in good faith with Cervion's implementation, training, support, and technical teams.

      8. The customer must participate in recommended training sessions, workflow reviews, software updates, troubleshooting procedures, and corrective actions reasonably necessary to resolve reported concerns.  
         
         

Qualifying Reasons for Consideration

A request to discontinue services may be considered when documented issues materially impair the restaurant's ability to operate despite Cervion being given a reasonable opportunity to resolve the problem.

Examples may include:

• • • Repeated unresolved system outages.

    • Repeated unresolved payment processing failures.

    • Persistent software defects that materially impact daily restaurant operations.

    • Documented inability to perform core functions represented by the Cervion platform.

    • Material operational disruptions that negatively impact guest service, order processing, payment collection, or business continuity.

    • Failure of critical integrations after reasonable remediation efforts have been exhausted.

    • Ongoing unresolved issues that substantially hinder the restaurant's ability to conduct normal business operations.

    • Each request will be evaluated based upon documented support history, system usage, troubleshooting efforts, and the overall circumstances of the account.
      
      

Non-Qualifying Reasons

The following reasons do not qualify for relief under the 100-Day Operational Guarantee:

• • • Preference for a previous POS system

    • Preference for different workflows or screen layout

    • Employee resistance to change or training

    • Customer dissatisfaction is based solely on personal preference

    • A determination that another system is preferred

    • Statements such as "we simply do not like the system" or "our old system did it differently"

    • Management changes or ownership changes

    • Business closure, sale, or financial hardship

    • Competitive offers received from other vendors

    • Desire to switch payment processors

    • Failure to utilize available training resources

    • Failure to follow recommended implementation procedures

    • Failure to follow documented support guidance

    • Customer-created configuration errors

    • Internet service interruptions

    • Network infrastructure issues

    • Power outages or electrical issues

    • Third-party hardware failures not supplied by Cervion

    • Third-party software or integration failures outside Cervion's control

    • Isolated software issues that were corrected within a reasonable timeframe

    • Seasonal business fluctuations

    • Staffing shortages or operational challenges unrelated to the Cervion platform
      
      

Equipment Return Requirements

If Cervion approves a request under the 100-Day Operational Guarantee, all equipment provided by Cervion must be returned within fifteen (15) days of approval unless otherwise agreed in writing.

Returned equipment must:

• • • Be fully operational and functional.

    • Be complete and include all originally supplied components.

    • Include all cables, power supplies, accessories, peripherals, mounts, scanners, printers, cash drawers, payment terminals, tablets, and related equipment.

    • Be free from excessive wear, abuse, misuse, neglect, modification, or unauthorized repair.

    • Be free from liquid damage.

    • Be free from cracked screens, broken housing, damaged ports, or other physical damage.

    • Be capable of being redeployed by Cervion as certified refurbished equipment.

    • Be returned with all customer data removed and devices reset where applicable.

    • Be packaged appropriately to prevent shipping damage. 
      
      

Equipment Conditions That May Result in Charges 

Cervion reserves the right to assess reasonable charges for equipment that:

• • • Is not returned

    • Is returned incomplete

    • Contains missing accessories or components

    • Has physical damage

    • Has liquid damage

    • Has excessive wear beyond normal business use

    • Has been modified, altered, or repaired by unauthorized parties

    • Cannot reasonably be redeployed as certified refurbished equipment
      
      

 Charges will be limited to the reasonable cost of repair, replacement, or restoration of the affected equipment or components.

No Refund Policy

The 100-Day Operational Guarantee is not a refund program. 

No refunds shall be issued for:

• • • Monthly service fees previously paid

    • Installation fees

    • Training fees

    • Shipping charges

    • Payment processing fees

    • Gateway fees

    • Third-party products or services

    • Taxes

    • Support services rendered

    • Software usage during the evaluation period

    • Any other fees or charges previously paid under the agreement
      
      

The sole remedy available under this guarantee is Cervion's approval to accept the return of qualifying equipment and release the customer from future obligations under the agreement, subject to compliance with all requirements contained herein.

Review Process

All requests made under the 100-Day Operational Guarantee are subject to Cervion's review and approval.

Cervion will evaluate:

• • • System usage history

    • Support ticket history

    • Training participation

    • Implementation records

    • Troubleshooting efforts

    • Payment processing activity

    • Equipment condition

    • Overall customer cooperation throughout the evaluation period
      
      

Approval of a request is at Cervion's reasonable discretion based upon the facts and circumstances of each situation.

Commitment to Customer Success

The 100-Day Operational Guarantee reflects Cervion's commitment to ensuring every customer has a fair opportunity to successfully operate their restaurant using the Cervion platform. That commitment is supported by professional implementation, ongoing technical support, and industry-leading service designed to help customers achieve long-term success.

Our objective is always to resolve issues, optimize performance, and help our customers succeed. In the majority of cases, concerns are successfully addressed through training, configuration adjustments, workflow optimization, support, and ongoing partnership.