SERVICE & SUPPORT
Installation & Support Packages Built for How You Operate
Choose the Right Level of Support for Your Restaurant. Whether you're just getting started or need a more personalized, full-service onboarding experience with reliable ongoing support, our installation and support packages are built to meet your needs - on your terms.
Support Packages
Standard
Reliable day-to-day support with 24/7 emergency coverage and remote help.
Starting at
$49/mo
See if you qualify for $0/month!
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Help Desk Support (business hours)
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Emergency Support (24x7)
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Remote Assistance
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Vendor Software Updates
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Hardware Diagnostic Support
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Advanced Shipment AAS Hardware Replacement (UPS Ground)
Diamond Club
Premium support with unlimited access, VIP perks, and personalized service.
Starting at
$99/mo
See if you qualify for $0/month!
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Everything in Standard, plus:
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Unlimited Help Desk Support via Dedicated Support Line
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Advanced Shipment AAS Hardware Replacement
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Accidental Damage Coverage (2 incidents per year)
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Saturday Upgraded Delivery (2 incidents per year)
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OS Paper & Ribbon Supplies Included (volume-based usage)
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Friends & Family Merchant Processing Programs
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E-mail Marketing Program with Custom Template
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Customized Staff Training Video
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1-on-1 Manager Training Sessions
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Annual Business & System Review with Action Plan
System Installation Packages
Bronze
Perfect for smaller setups or restaurants looking to get started quickly and confidently. This package gives you everything you need for a smooth installation, hands-on manager training, and expert support to make sure you’re set up for success.
You may be eligible for additional
instant rebates. Ask us how!
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System Installation (1 On-Site Trip)
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Professional POS Installer
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Remote Site Review Meeting
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Menu Programming
(up to 100 items) -
Hardware Preparation & Staging
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On-Site System Installation
& Manager Training Session
(1 Trip, Up to 6 Hours) -
Follow-up Report Training Conference Call
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7-Day Project Manager
Q&A Phone Sessions
Silver
Ideal for restaurants that want more hands-on support and a smoother setup experience. With personalized guidance from a dedicated project manager, this package sets your team up for a confident launch with expert training every step of the way.
You may be eligible for additional
instant rebates. Ask us how!
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System Installation (3 On-Site Trips)
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Dedicated POS Project Manager
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On-Site Programming Planning
& Site Review Meeting (1 Trip) -
Menu Programming
(up to 175 items) -
Hardware Preparation & Staging
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Delivery of Training Terminal
& Manager Training Session
(1 Trip, Up to 3 Hours) -
Menu Review via Phone and Email
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On-Site System Installation &
Advanced Manager Training
Session (1 Trip, Up to 6 Hours) -
Follow-up Report Training
Conference Call -
14-Day Project Manager
Q&A Phone Sessions
Gold
Our most comprehensive install package, designed for restaurants that want it all. We’re with you from start to finish. It’s the ultimate setup experience to ensure your entire team is ready on day one and beyond.
You may be eligible for additional
instant rebates. Ask us how!
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System Installation (5 On-Site Trips)
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Dedicated POS Project Manager
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On-Site Programming Planning &
Site Review Meeting (1 trip) -
Menu Programming
(up to 300 items) -
Hardware Preparation & Staging
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Delivery of Training Terminal
& Manager Training Session
(1 Trip, Up to 3 Hours) -
Menu Review via Phone and Email
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On-Site Advanced Manager
Training & Staff Training Session
(1 Trip, Up to 4 Hours) -
On-Site System Installation
& Live Support (1 Trip, 1 Meal
Period, Up to 8 Hours) -
Follow-Up On-Site Training
or Manager Meeting
(1 Trip, Up to 2 Hours) -
30-Day Project Manager
Q&A Phone Sessions -
Customized Staff Training Video