SERVICE & SUPPORT
Expert POS Service & Support with Cervion
Real people.
Real help.
Real local.
We support thousands of POS terminals, and providing personalized, white-glove service is our highest priority. We pride ourselves on actively listening to our customers, carefully evaluating their needs, and delivering exceptional support every time. We genuinely love what we do and continuously strive to learn, improve, and enhance our service to exceed expectations.
Experience the Difference with Cervion
We’re with you every step of the way providing personalized, expert services.
24/7 Unlimited Support
You work nights and weekends, so do we! Our in-house U.S. based support team is available 24 hours a day, 7 days a week.
Site Survey
Your dedicated project manager visits your restaurant to map out terminal placement, and confirm everything is setup for a smooth install.
Professional Installation
Your dedicated project manager handles the full installation, ensuring everything is connected and your system is working properly.
Menu Programming
Your time is valuable! We will customize your menu items along with important modifiers so you are ready to go on launch day.
On-Site Training
In-person training to get your staff up and running quickly and easily. Ensure they are confident using the system on day one.
Modern POS
A cloud/hybrid solution with fixed and mobile POS options for all restaurant types.
"Customer service is over the top, and every representative I have worked with has been courteous, knowledgeable, and very helpful."
JENNY - GINAVEVE'S MARKETPLACE & THE TINY BEAN
"The support I get is beyond my expectations. They are so helpful, and the best part is that you can call and get support immediately. My last company I waited on hold for 45 minutes. Cervion is doing a wonderful job!"
BONNIE - BOWERS HOTEL
