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Cervion Case Study | Nonna Carola

- Case Study -

Fine Dining Italian Restaurant Transforms Operations with POS Upgrade

By Upgrading to a Modern POS Solution, this Fine Dining Italian Restaurant Improves its Operations

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Nonna Carola, a modern Italian Restaurant located in the heart of Westchester County, NY is capturing its local clientele year after year and continues to thrive, with good reason. Not only is their high-end Italian menu outstanding, but coupled with a modern, advanced point of sale solution; their team is more productive, and their operations streamlined, which creates memorable guest experiences.

Nonna Carola opened in 2019, right before COVID hit. As part of a new management team, Danny Ramadan joined at the beginning of 2022; he knew that he could help Nonna Carola maximize their potential in the competitive Westchester market. As a Cervion customer in a previous location, Danny knew he could bring in a modern, advanced POS solution that would make the restaurant thrive.

 

CHALLENGES FACED 

The biggest challenge at Nonna Carola was trying to operate a fresh, new, modern restaurant with a traditional legacy point of sale system. Their technology was out of date. Communications between front of house and back of house and the ability to process payments needed major improvements. The existing system didn’t allow for the flexibility management needed to improve their operations, provide the tools needed by staff, and certainly didn’t reflect their ambiance.

At a transactional level, they needed to improve their method of accepting payments to improve operations, reporting, and bookkeeping, while ensuring a smooth customer experience. Additionally, with a room that hosts special events, their system could not easily book deposits, accept payments, and then apply the deposit toward the remaining balance once the event was complete.

With the kitchen located on a different floor than the dining room, front of house and back of house communication was difficult. The ability to send an order to the kitchen with a seat, course, and any special requests or notes such as allergies was vital to keep the dining room humming.

 

SOLUTIONS FOR SUCCESS 

The management team at Nonna Carola was actively searching for an upgraded system that could handle the complexities involved with ordering by seat with special requests and accepting Apple Pay and chip cards securely. As a customer from a previous location, Danny reached out to Cervion for a modern solution that would address their needs.

Cervion presented EdgeServ POS, a solution that would accomplish all their system requirements. The Apple iPad-based POS platform is modern and easy to use for both staff and management, along with secure EMV readers to accept all forms of payments and contactless technology improving the overall customer experience when it was time to close the check.

Booking parties and deposits were fully integrated into the reporting, giving Accounting and Management reports and oversight to make sure revenues were in order and organized. Since all terminals can send orders both to the kitchen and bar based on the seat number with special instructions and modifiers, bar and kitchen communications improved.

With Cervion’s As-A-Service subscription program, Nonna Carola upgraded their point of sale technology with an affordable monthly payment plan with no upfront hardware purchase required. Cervion’s professional services with a dedicated Project Manager included site walk-throughs, menu programming, seating layouts, modifier and pricing setup, and detailed, personalized staff and manager training. This white glove installation gave the management team at Nonna Carola the knowledge and confidence for success on installation day.

“I like the equipment. It’s all brand-new technology and so easy to work with. I think the best part is the new technology and it’s so easy. Even if you don’t know how to do something, you can find out so very easily.”
Danny Ramadan - Manager, Nonna Carola

BENEFITS

Nonna Carola said goodbye to navigating a clunky, traditional Windows-based POS system. By upgrading to EdgeServ POS, Nonna Carola has been able to improve their management operations and reporting, provide tools to make staff more productive and see increased customer satisfaction. The staff finds the system very easy and convenient to use conveniently in their fine-dining environment.

Upgrading to EMV Readers improved security, reduced liability, increased customer trust, compatibility with chip cards, support for contactless payments, and a decreased risk of chargebacks. Now accepting credit cards is safer with a more efficient payment process, ultimately enhancing the overall dining experience for customers.

As a local VAR (Value Added Reseller), the dedicated Cervion Team helped Nonna Carola by being responsive and providing the step-by-step assistance required. Nonna Carola can rely on the familiar faces of Cervion to address any issues that arise either over the phone or with a local in-person visit.
The upgrade to EdgeServ POS has helped the team at Nonna Carola be more productive, with improved and streamlined operations.

 

About Cervion

We're a partner in the success of your business. Cervion Systems provides restaurant technology solutions that help your business increase profits and improve your success. Cervion offers a full range of technology products and support services, from point-of-sale systems to integrated merchant processing solutions. We allow you and your employees to concentrate on the day-to-day operations, while we handle your technology systems. Our award-winning staff has helped our customers succeed for over 20 years!  

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