CUSTOMER SPOTLIGHT
30 Years of Support You Can Count On
See why Crab’s Claw Inn has trusted Cervion for nearly three decades for reliable POS support, flexible seasonal setups, and technology that just works.
QUICK TAKEAWAYS:
30-year partnership built on reliable support
Flexible POS setup that adapts to seasonal demand
Technology that’s easy for staff to learn and use
A real partner when it matters the most
THE STORY:
What challenges does a seasonal restaurant like Crab’s Claw face?
Operating at the Jersey Shore means extreme swings in volume. During peak summer months and holiday weekends, speed, reliability, and staffing efficiency are critical. In the off-season, flexibility becomes just as important, without unnecessary cost or complexity.
Why has Crab’s Claw stayed with Cervion for nearly 30 years?
Consistency and trust. From initial installation to ongoing support, Cervion has provided dependable service, fast response times, and real people who understand the restaurant’s needs, especially outside of normal business hours.
How does Cervion support day-to-day operations?
Cervion handles menu programming, system updates, and ongoing support so the team can stay focused on guests. When issues arise, they’re resolved quickly without disrupting service.
How does Cervion help during peak seasons?
With flexible equipment setups and scalable systems, Crab’s Claw can ramp up operations during busy periods without friction, ensuring smooth service even at full capacity.
What makes Cervion different from other POS providers?
It’s the human element. Instead of call centers or delayed responses, Cervion provides direct, knowledgeable support from a dedicated, local team that understands your restaurant and is available when it matters most.
"If something happens, I know I can pick up the phone and someone’s going to be there. During the busy season, everything has to work... and it does."
AILEEN GULINO - GENERAL MANAGER, THE CRAB'S CLAW INN
Why Cervion?
Transparent Pricing
Modern Technology
Local Support
Long-Term Partnership
WHAT THIS ALL MEANS FOR YOUR RESTAURANT:
If you’re seasonal → flexibility matters
If you’re busy → support matters
If you’re growing → scalability matters
Are You Ready for a POS Partner That Shows Up When It Matters?
For nearly 30 years, Crab’s Claw has relied on consistent support, flexible technology, and a team that’s there day and night. Let’s explore what that kind of partnership could look like for your restaurant.
Full Video Transcript
My name is Aileen Gulino. I'm the General Manager of the Crab’s Claw in Lavallette, New Jersey. We've been open since 1979. We have a very large menu. Our menu consists of burgers to lobster tails and everything in between. We also have a very extensive beer menu with a home of 99 beers besides having a full bar. We've been a customer since approximately 1997. When we bought the system or looking into a new system, Cervion came in and they bought in a demo and showed us all how the demo worked. And then after we signed the papers and bought the system, they built the whole system with us. They came here, they built every menu writing with me, made sure that it was in the computer properly. The girls were able to find items in their computer very easily and put them in the kitchen that way.
They could modify an item right on the screen. It just makes it much easier for us to train our staff. The support team at Serbian has been unbelievable over all the years that we've been dealing with them. If you have a call after hours, you get a call back immediately, whether it's Easter, any day you get called back immediately. If it's during business hours, they take care of it right then and there for us. We're a seasonal business, so we go from using probably 10 tablets in the summer to two in the winter. They take them back from me in October and make sure I have them back in May. All my equipment is always updated as I need it. If I need something, they always send me a spare. So if I need a card printer, they make sure I have two card printers.
Everything is top-notch. We can't say enough good things about the service, and we've used every part of the service. The best thing I find about the system is that we can change the prices and menu item anywhere we want, remotely, the management team. We do it from our phones. We go on vacation. We don't have to worry about ... We could see our reports. We can change a menu price. We can delete items. The staff being able to go on the computer so easily and modify items when they're ordering it. That's been a great thing. Having different prices, I could have one room in a happy hour and one room on regular prices. We have bingo here, so this room is in happy hour on a Wednesday, but the restaurant is not. That's been a big, big plus for us. What we feel is one of the best benefits is the handhelds, lets the girls go up to the table quickly and place the order.
Mostly if they're working outside, they can place the order and by the time they come inside, their drinks at the bar ready. I get that question a lot of times if I love my POS system and we love it. We can't say enough about it. The service is the best you're ever going to find. It was easy to use. It was user-friendly, builder-friendly, that's the word you would use, is builder-friendly. We were able to do it in a few days. And if our menu could be on this computer, any menu could be on this computer because we have a big menu. The service, what else do you need? If you have a good service, you don't need anything else.