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1 min read

4 Tips for Restaurants using Online Ordering

By Cervion Systems on May 14, 2020 at 4:42 PM

At Cervion, we support independent restaurants and bars. We have had the privilege of working with our customers to enable Online Ordering solutions, quickly and effectively, during the COVID-19 pandemic.

Here are four tips for using Online Ordering:

 

Offer a Limited Menu

Many restaurants find that offering a limited menu with a curated selection of their most popular items satisfies customers and enables greater operational efficiency.

Batch Prep and Pack

As an alternate to their traditional cook to order production, some restaurants are finding  it more efficient to prep and cook in batches, and then pack to order.

Offer Family Size Portions & Combos

Many customers are ordering for several people. We are seeing customer interest in both traditional portion sizes as well as larger family size portions or meal combos.

Do Something Special

In these challenging times, small efforts  can go a long way. Consider things as simple as baking some cookies to include with each order, or  using $0.50 - $1.00 from each order to send some lunch to your local hospital.

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Cervion Systems is a New York based Point of Sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides restaurants with local sales and service, modern tablet based point of sale systems and affordable As A Service plans for new and existing restaurants. Please contact Cervion Systems at (877) 476-7246 or sales@cervion.com for more information.

 

Topics: Mobile Ordering Cloud POS iPad POS Hardware & Software
4 min read

Contactless Online Ordering Take Out and Delivery Options

By Kevin Love on May 8, 2020 at 7:00 AM

Contactless Delivery and Contactless Payments have quickly become the norm as restaurants rapidly adapt to a Covid-19 world. Contactless Delivery and Takeout online helps encourage safety while accepting payments from consumers. 

Eliminating the exchange of cash to a delivery person or an employee handling a credit card helps reduce different types of contamination from the customer to the employee, and vice versa. Consumers are looking for ‘no-touch’ options to quickly and easily enjoy restaurants and bars.

With dining rooms closed or limited across the country restaurant owners are deciding the best ways to use technology to enable ordering. Consumers almost always carry a mobile devices so mobile-ready Online Ordering and payment applications like Scan to Pay are rising in popularity even among independent restaurant owners

Google searches such as, “Takeout,” and “Food Online Ordering” has surged by nearly 500% across the country in the first 4 weeks of March 2020. The public is creating these trends and actively looking for food and drink from their local restaurants. Restaurants are rising to the challenge and being creative to drive sales.

Woman paying with smartphone by NFC-1


Point of Sale
systems for restaurants should have the ability to accept contactless guest facing payments like Apple Pay while also having built in options to allow guests to pay online for takeout or delivery. Modern Point of Sale providers such as Cervion offer a vast variety of integrated Point of Sale systems with options such as: Apple Pay, Scan to Pay, Curbside Ordering, and Online Ordering functionality.  

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Cervion Systems is a New York based Point of Sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides restaurants with local sales and service, modern tablet based point of sale systems and affordable As A Service plans for new and existing restaurants. Please contact Cervion Systems at (877) 476-7246 or sales@cervion.com for more information.

 

Topics: Mobile Ordering EMV Financial Success Cloud POS iPad POS Hardware & Software
2 min read

Understanding Contactless Payments

By Kevin Love on April 20, 2020 at 2:26 PM

Did you know Samsung Pay, Apple Pay, Google Pay, Fitbit Pay and mobile applications now support contactless payments? Many restaurants are considering whether to enable these modern payments solutions to better understand the benefits and costs of enabling them.

Contactless payment systems are credit cards and debit cards, key fobs, smart cards, or other devices, including smartphones and other mobile devices that use radio-frequency identification (RFID) or near field communication (NFC). In order to accept these payment methods merchants must have the equipment as well as a payment processing provider to support it.

The use of contactless payments has risen over the past few years, enabling consumers to embrace mobile payments. On October 14, 2014 Apple Pay was released with Apple’s iPhone 6 and 6 plus. With this release contactless payments was introduced to consumers as an easier method to make and complete purchases. Android Pay (now Google Pay) launched a year later in September of 2015.

While consumers have been somewhat slow to catch on, IN the last 5 years contactless payments increased to nearly 5% of total credit card transactions worldwide.

By 2024 it is estimated that Apple Pay alone will be 10% of total transactions worldwide! (Source: Quartz, Feb. 11, 2020. "Apple Pay is on pace to account for 10% of all global card transactions.") These modern payment technologies are applicable to independent restaurants looking to boost take out and delivery sales: Online ordering, directly to restaurants on their own platform. Third-party delivery system like Uber Eats, Caviar and Door Dash collecting the payments are using this technology to load and store value or enable one time payments.

EMV-Logo
EMV contactless symbol used on compatible payment terminals 


Cervion enables contactless options through the Point of Sale, online ordering, and mobile devices quickly and affordably. As consumers ramp up the use of these mobile payment methods, Cervion is here to support restaurants with contactless ready equipment and preferred payment providers. Contactless payments have been proven to be secure, safe, and a very fast way to process transactions.

 

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Cervion Systems is a New York based Point of Sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides restaurants with local sales and service, modern tablet based point of sale systems and affordable As A Service plans for new and existing restaurants. Please contact Cervion Systems at (877) 476-7246 or sales@cervion.com for more information.

 

Topics: Mobile Ordering EMV Cloud POS iPad POS Hardware & Software
2 min read

How to Clean and Sanitize Your Point of Sale System

By Cervion Systems on April 16, 2020 at 7:38 PM

While health and cleanliness of your restaurant has always been important, recent events have all of us reviewing policies and procedures. We've complied a list of best-practices for cleaning POS equipment.

A CDC-recommended disinfectant is an alcohol solution consisting of 70% isopropyl alcohol and 30% water.


Please follow the steps below to use the CDC recommended alcohol solution to clean high-touch, external surfaces on POS products:

  1. Wear disposable gloves made of latex (or nitrile gloves if you are latex-sensitive) when cleaning and disinfecting surfaces.

  2. Turn off the device and disconnect AC power. Be sure to properly shut-down the device as opposed to just unplugging it.

  3. Disconnect any external devices.

  4. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol / 30% water. Do not use fibrous materials, such as paper towels or toilet paper. The cloth should be moist, but not dripping wet.

  5. Do not spray any liquids directly onto the product.

  6. Gently wipe the moistened cloth on the surfaces to be cleaned. Do not allow any moisture to drip into areas like keyboards, display panels or USB ports, as moisture entering the inside of an electronic product can cause extensive damage to the product.

  7. Ensure surfaces have completely air-dried before turning the device on after cleaning. No moisture should be visible on the surfaces of the product before it is powered on.

  8. After disinfecting, if a display screen shows streaking, you may then clean with an office glass cleaner sprayed onto a clean rag.

  9. Gloves should be discarded after each cleaning. Clean hands immediately afterwards.

 

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Cervion is a point of sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides local sales and service for modern, tablet-based point of sale systems, and affordable As A Service plans for new and existing restaurants. For more information, please call (877) 476-7246 or email sales@cervion.com.

Topics: Cloud POS iPad POS Hardware & Software
2 min read

Three Ways to Prepare Your Restaurant for Internet Outages

By Alejandro Swaby on February 27, 2020 at 10:16 AM

Have you experienced the pain of an internet outage on a busy night? Many restaurants have. The worst possible news a restaurant owner can hear is that the point of sale system cannot process credit cards. The dining room is full of patrons, and the bar has many tabs open... delivery and pickup phone orders come to a screeching halt. Internet outages can cost restaurants thousands of dollars per year.

Here are 3 Ways to best prepare your restaurant for internet outages:

 

1. POS Software

The point of sale system is the central technology hub of a restaurant operation. Selecting the right POS software to run your restaurant may be just as important as a manager or chef hiring decision. Many basic providers do not offer offline mode, so when the internet drops - the POS system will not operate. Other point of sale systems have limited offline functionality, so features like credit card processing or offsite reporting will not function. Restauranteurs are often stuck making a very difficult decision balancing features when comparing legacy point of sales to newer Apple iPad based systems. It is important to ask your local POS dealer about all the offline options and features available.

2. Upgrade your Router or Firewall

Some commercial routers offer multiple WAN (wide access network) connections giving you the ability to connect multiple internet carriers. For instance, you can have a cable provider and fiber optic provider’s modems connected to one router. One of the modems can act as a primary internet connection, and the other as an automatic failover internet connection. An alternate connection method is called “load-balancing” - where the two connections help share and improve bandwidth across the network. Restaurants who choose two internet providers have a slightly higher telecom bills, but it's a small expense to pay when compared to the thousands of lost dollars during outages.

Other commercial routers may have SIM card ports for integrated cellular connections. By connecting though a cellular connection, your restaurant router can be configured to use cellular backup when the internet goes down. Placement of the router is important - especially in this scenario - since you want to be sure you have a healthy cellular connection. Some cellular carriers have highly specialized connection accounts with security features designed for business.

3. Add a Battery Backup

Internet outages may also be related to electrical power issues. It’s recommended for the POS to be on its own dedicated electrical circuit, but the reality is that most restaurants are build out to accommodate fridges, walk in freezers, and kitchen equipment - more so than dedicated electrical circuits for point of sale (or employees charging iPhones). Even small power outages, power blips and brown-outs can cause a modem to reboot. This will take a few minutes before reconnecting to the router. Reports show where adding a battery backup with line conditioning to the network area (modem, router, switches) dramatically improved the stability of the internet connection restaurant-wide.

Value Added Resellers (VAR) like Cervion offer real, local solutions for restaurants looking for point of sale systems with offline capabilities. Cervion offers a full line of 4G cellular capable routers and Apple iPad based POS systems with features designed to operate in a busy restaurant environment. With Cervion’s As A Service (AAS) subscription program, these solutions can be easily added to your restaurant operation, and save your restaurants thousands of dollars a year.

 

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Cervion is a point of sale provider with offices in New York, Pennsylvania, and South Florida. Founded in 1996, with over 20 years of experience, Cervion is one of the leading restaurant focused VAR (value based resellers). Cervion provides local sales and service for modern, tablet-based point of sale systems, and affordable As A Service plans for new and existing restaurants. For more information, please call (877) 476-7246 or email sales@cervion.com.

Topics: Financial Success Cloud POS iPad POS Hardware & Software